Our return policy lasts 45 days. If 45 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- It must be returned in its original packaging.
Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
Refunds (If Applicable)
Once we receive and inspect your return, we will send you an email confirmation. We will notify you if your refund is approved or rejected.
If approved, the refund will be processed, and the amount will be credited to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to appear.
- Contact your bank, since processing times may delay the posting of refunds.
If you have done all of the above and still have not received your refund, please contact us at Help@bdgrouk.com.
Return Shipping
To return an item, please email Help@bdgrouk.com for return instructions.
The time it takes for an exchanged product to reach you may vary depending on your location.
You are responsible for return shipping costs. These costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.