Order Processing Time
We take 1-3 business days to prepare your order, including stock checking and packaging. Once your order is ready for shipment, we will send you a tracking number.
During holidays or sales events, processing times may be longer.
If you do not receive your parcel, please contact us.
If your order is delayed due to incorrect payment details or an incomplete/incorrect shipping address, processing will take longer.
When Will I Receive My Order?
After processing, your order will be shipped to the address you provided. Estimated delivery times are as follows:
| Region | Delivery Time |
|---|---|
| North America (excluding Mexico) | 7-15 business days |
| Europe & UK | 12-20 business days |
| Other regions | 20-25 business days |
Risk-Free Shipping
If your order does not arrive within 60 days, you will receive a full refund for that item.
If your order is missing, please contact us [here]. We will investigate (usually within 3-5 business days) and resend your item if needed.
Customs and Taxes
Our prices are listed tax-free in US Dollars. You may need to pay import duties, taxes, or other fees when your order arrives, as determined by your local customs office.
These charges are your responsibility and are not covered by us. We are also not responsible for delays caused by customs. Please check with your local customs office for more details.
Wrong Address Disclaimer
Please double-check your shipping address before placing your order. We cannot guarantee address changes once your order has been placed due to strict shipping schedules.
We are not responsible for orders sent to the wrong address due to customer error.
If your order reaches your country but is:
- Refused by the customer
- Undeliverable after multiple attempts
We reserve the right to abandon the package without a refund.
If you have any questions, feel free to contact us.